Reporting and Appeals

• A post, including its media, caption, or rating.
• A comment or reply.
• An account, including its username, display name, photo, or bio.
• A folder or a community, including its name and description.
• A direct message or a conversation, when messages are available.

1. Open the menu on the post, comment, profile, community, or message.
2. Choose Report.
3. Pick the reason that fits best, and add details if you want to.

If you do not have a Wavely account, for example because your photo or private information was posted without your consent, email safety@usewavely.com with a link to the content and an explanation of the problem. For copyright and trademark issues, use the processes in the Copyright Policy and the Trademark Policy, which ask for specific information the law requires.

• A post you report disappears from your feed straight away, whatever the outcome.
• A moderator reviews the report against the Community Guidelines and decides what to do, as described in How We Enforce Our Rules.
• We let you know when we have reviewed it, and whether we took action.
• The person you reported is never told who reported them. The exception is a copyright notice: we send the person a copy of it, including the name and contact details the complainant gave, so they can respond, as the Copyright Policy explains.
• If you report a message, the moderator sees that message and the least surrounding context needed to judge it, and nothing else in the conversation.

You can also block the person. Blocking takes effect at once, whatever happens to the report.

Report content because you believe it breaks the rules, not because you disagree with it or dislike its author. Reporting the same content over and over does not make it more likely to be removed. Deliberately false reports, and coordinating others to mass-report someone, are themselves a violation of the Community Guidelines.

If we removed your content, limited, suspended, or removed your account, or gave you a copyright strike, you can appeal within 6 months of our decision:

1. Open the notice we sent you in the app and choose Appeal, or email appeals@usewavely.com from the address on your account. If your account has no email address, include your username and mobile number.
2. Tell us which decision you are appealing and why you think it was wrong. Include anything that helps, such as context we may have missed.
3. Someone who did not make the original decision reviews it, and we tell you the outcome.

If the appeal succeeds, we restore your content or account and remove any strike. If it does not, we explain why. Copyright removals can also be challenged with a counter-notice. If you live in the EU, you may also have the right to take a dispute to a certified out-of-court dispute settlement body or to a court.