Terms
Refund Policy
On this page
Wavely Premium is the paid plan, billed monthly or annually. This policy explains how it is billed, how to cancel, and how refunds work. Wavely Premium is not available yet; this policy applies once it is.
Premium is bought inside the Wavely app through Apple’s App Store or Google Play. Apple and Google take the payment, so their refund processes apply, and this page explains how to use them.
Before you read on
How Premium is billed
In short
Monthly or annually, through the store you bought it from, renewing until you cancel.
- You choose a monthly or an annual plan in the app. The price, including any tax, is shown before you confirm.
- Your App Store or Google Play account is charged. Wavely never receives your card details.
- Your subscription renews automatically at the end of each month or year, at the price then in effect, until you cancel it.
- Each store has its own rule for when renewal can still be stopped. On the App Store, a subscription renews unless it is cancelled at least 24 hours before the end of the current period.
Cancelling
In short
Cancel in your store account. Premium stays on until the period you paid for ends.
Cancelling stops the next renewal. You keep Premium until the end of the month or year you have already paid for, and your account then moves to the Free plan. Nothing you posted is deleted; limits that only apply to Free, such as on media size, apply to what you upload next.
On an iPhone or iPad:
- Open the Settings app and tap your name.
- Tap Subscriptions, then Wavely.
- Tap Cancel Subscription.
On Android:
- Open the Google Play app and tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions, then Wavely.
- Tap Cancel subscription.
Refunds
In short
Ask Apple or Google, who took the payment. For Google Play purchases, Wavely can also help when something went wrong.
Payments are not refunded for the unused part of a month or year when you cancel. You keep Premium until the period ends instead. This applies to monthly and annual plans alike, except where a store’s policy or the law gives you a refund.
If you subscribed through the App Store
Apple processes App Store payments and decides refund requests under its own policy; Wavely cannot issue App Store refunds. Request one at reportaproblem.apple.com, by signing in with your Apple Account and choosing the Wavely purchase.
If you subscribed through Google Play
Google processes Google Play payments, and its refund policy applies. You can request a refund from your order history in Google Play.
You can also contact us at support@usewavely.com. We review requests where something went wrong, such as a charge after you cancelled, a duplicate charge, or Premium not working, and can refund Google Play purchases in those cases.
Changing between monthly and annual
You can switch plans in the same place you cancel. The store applies the change and credits any time you have already paid for, under its own rules, and shows you when the new plan begins and what it costs before you confirm.
Free trials and introductory offers
If we offer a free trial or an introductory price, its length and what happens at the end are shown before you start it. Unless you cancel before the trial or offer ends, it becomes a regular subscription at the price shown, and the store’s cancellation rules apply.
Price changes
If the price of Premium changes, we will tell you in advance, and the new price applies from your next renewal after the notice. The stores may also ask you to agree to a price increase before it applies. If you do not want to pay the new price, cancel before it takes effect.
Deleting the app or your account
If your account is suspended or removed
If we suspend or remove an account for breaking the Terms of Service or the Community Guidelines, payments already made are not refunded, except where the law requires it. Cancel the subscription in your store account to stop renewals.
If we stop offering Premium
If we ever stop offering Wavely Premium, we will tell you in advance and stop renewals, so you are not charged for a period we cannot provide.
Your rights under the law
Nothing in this policy limits rights you have under the consumer protection law where you live. In the EEA and the UK, for example, you may have a right to withdraw from a purchase of digital services, which the store you bought from will handle.
Contact
Questions about billing or refunds go to support@usewavely.com. The Terms of Service also cover Wavely Premium.